Last updated: 2025
1. Strategic Balance Course — No Refund Policy
Due to the digital and immediately accessible nature of the Strategic Balance course, all course sales are final. No refunds will be issued once purchase is complete and access has been granted.
By completing your purchase, you explicitly acknowledge that:
- You have read the course description and understand what is included;
- Access to the full course content is granted immediately upon payment;
- The right of withdrawal under Belgian consumer law (art. VI.53 WER / Code de droit économique) does not apply to digital content that has been made available with your prior consent and acknowledgment that the right of withdrawal is thereby lost.
2. Concept Integration Session — Cancellation Policy
The 1-hour Concept Integration Session is a separate service, booked and invoiced independently from the course.
Cancellation by the client:
- Cancellations made more than 48 hours before the scheduled session: full refund.
- Cancellations made between 24 and 48 hours before the session: 50% refund.
- Cancellations made less than 24 hours before the session, or no-shows: no refund. The session is considered forfeit.
Rescheduling:
- Rescheduling requests made more than 48 hours in advance will be accommodated subject to availability, at no charge.
- Rescheduling requests made less than 48 hours before the session are treated as cancellations under the policy above.
Cancellation by the coach:
- In the unlikely event that the session must be cancelled by the coach, a full refund will be issued or the session rescheduled at your preference.
3. Technical Issues
If you experience genuine technical problems preventing access to the course content, please contact support at info@knowhowchess.com. We will resolve access issues promptly. Technical difficulties do not constitute grounds for a refund but will always be addressed.
4. Contact
For any questions regarding this policy, please contact: info@knowhowchess.com
Vladimir Tchoutchelov — knowhowchess.com — Eupen, Belgium